Cancellation & refund policy

Cancellations before the early booking deadline will incur a 10% administration fee, thereafter 80%.

Due to external deadlines for confirming delegate numbers, we are unable to offer any refund for cancellations made within one week of the event.

Rebates on the full conference fees are not available for delegates who miss a proportion of a conference. However, delegates can attend on a single day basis (see ‘day visitor’ rate).

Where exceptional circumstances prevent attendance (e.g. serious illness, bereavement), we are happy to consider an appropriate refund where possible. Please contact the events office to discuss.